FAQ

Default solution folder, feel free to edit or delete it.

What is the best way to pause all bidding on an auction group?
What if you have an emergency and you need to stop all bidding from taking place on an auction group? What is the easiest way to do this? Simply update the ...
Wed, 25 Jun, 2025 at 3:57 PM
Why is my auction group not visible on the front page?
This is an option that allows administrators or editors to create an auction group and add items/auctions without it being visible. Once you are ready yo...
Wed, 25 Jun, 2025 at 3:59 PM
Same Maximum Bid
If two users have the same maximum bid, who is considered the winner of the auction? The tie will go to the earlier bidder. It is the first maximum bid...
Wed, 25 Jun, 2025 at 3:59 PM
Email Delivery
Before sending email to your newsletter list or users, read this and follow the guidelines: Try to send fewer higher quality newsletters so that your cu...
Wed, 5 Mar, 2025 at 3:25 PM
Main Image Aspect Ratio
It is recommended to use a main image for items that has a square or landscape aspect ratio. Portrait aspect ratio will be too tall for the website layout. ...
Wed, 25 Jun, 2025 at 4:04 PM
Why is my device clock different from the server?
Each computer has its own clock that is normally synchronized with a time server. The countdown time for the auction items is based on the server system cl...
Wed, 25 Jun, 2025 at 4:05 PM
How long are the images stored?
The main auction image will be stored indefinitely. Images other than the main image may be culled after 6 months after the auction has ended automatically.
Wed, 25 Jun, 2025 at 4:05 PM
Use iPhone or iOS Devices for Bulk Image Uploader
If you are using an iPad iPhone or something similar it is probably best to upload 100-300 photos at a time to prevent your browser from crashing.
Wed, 25 Jun, 2025 at 4:05 PM
Tutorial Videos
How to add auction group, auctions, blank auctions, images for auciton, and set auction group as visible How to use the bulk image uploader How to shoot ...
Wed, 25 Jun, 2025 at 4:06 PM
User Roles
A user can be in one or more roles listed below: unconfirmed-Registered but not confirmed their email address. approved-Registered and confirmed their em...
Wed, 7 May, 2025 at 9:07 AM